The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case no alternate arrangement is made.

1. Smoking and consumption of alcohol is strictly prohibited in the coach.
2. Contraband and explosive articles are not allowed.
3. Management is not responsible for your luggages/baggage.
4. The coaches and the passengers are covered by insurance. In the event of accidents and consequential injury, loss of life and any other damages, such contingencies are covered by the insurance.
5. Co-Seats of lady passenger to be confirmed to lady passenger only, no accomodation given to male passenger.
6. Changes to the origin and/or destination of travel and customer name changes are not permited.
7. Changes to date or time can be made to your booking if you notify us atleast one day prior to the scheduled departure time by visiting our branch/agency counter
8. Processing fee will not be refunded on jorney day.
9. No cancellation is allowed for preponed/postponed or open ticket.
10. Any passenger disturbing the co-passengers is liable to be alighted from the coach.
11. In case of open tickets, the fare prevailing at the time of confirmation of journey will be charged.
12. No video service between 12 Midnight to 6 a.m.
13. Please Carry Print Out Of Ticket (2 Copies) and Photo Copy of Photo Identity Card Particulars with Orginal Details While Boarding.
14. Seats Wiil Be Confirmed Only After Sucessful Payment. ( Depending Upon Seat Avaliablity)
15. It is mandatory to enter the Photo Identity card particulars of one of the passengers. Please ensure that this passenger carries the same identity card while travelling. If not this will be treated as ticket less travelling.
16. Please Enter only the serial number of your Photo-ID cards, without any special characters like /,~,.,#,-, etc. For instance, if your driving licence number is E/T-N/058/#A00649/2005, please enter only A00649
    
17. All Amount Will be in INR (Indian Rupees)
18. Maximum of 15Kgs of luggage is allowed per passenger. Any Extra luggage will be charged accordingly.

FOR ONLINE TICKET CANCELLATIONS - THE REFUND WILL BE GIVEN AS CASH COUPONS, WHICH CAN BE REDEEMED AT THE TIME OF NEXT TICKET BOOKING. THE CASH COUPON WILL BE SENT TO YOU BY E-MAIL, WHICH IS VALID FOR SIX MONTHS.